Customer Service.

Really, it’s always about Customer Service.

When I ordered and paid for my living room furniture on May 26th, I was told they’d be shipped from their warehouse, just across the border in Ohio, and there’d be no problem to have them ready to pick up today, on June 9th. I knew I’d have this U-Haul van today and April’s husband Nate would be along to help me move them.

They said they had no idea why only the couch was delivered. Now I have to make sure someone will be at the house on the 20th when they deliver the love seat & chair.

Customer Service.

It just doesn’t exist anymore.